The Americans with Disabilities Act Grievance Procedure
For County Services, Programs, Activities or Facilities

Broward County established the following internal procedure to ensure the prompt and equitable resolution of complaints alleging discrimination on the basis of disability in the provision of programs, services, activities or benefits by the County. This grievance procedure is adopted pursuant to the regulations implementing Title II of the Americans with Disabilities Act (ADA). 28 C.F.R. Section 35.107.

Complaints related to County programs, services, activities or facilities should be address to:

Broward County ADA Administrator
Office of Intergovernmental Affairs and Professional Standards
Disability Affairs Section
115 S. Andrews Ave., Room 426
Ft. Lauderdale, Fl 33301
954-357-6500
954-357-7888 (TTY)

Complaints related to the County’s Employment practices should be directed to the Broward County Office of Intergovernmental Affairs and Professional Standards Disability Affairs Section per established written procedures.

Grievance Procedure

1. All complaints shall include:

a) The name, address and telephone number of the person making the complaint;

b) The names, addresses and telephone numbers of witnesses;

c) A narrative and/or statement describing the alleged violation of the ADA, including date and time of the alleged violation and county program where the alleged violation occurred;

d) A narrative and/or statement identifying the recommended corrective actions to solve the alleged violation(s); and

e) Any other documentation to more fully explain or identify the alleged violation.

Note: Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint will be made available for persons with disabilities upon request.

2. All complaints shall be filed no later than 30 days after the complainant becomes aware of an alleged violation.

3. Within 15 calendar days after receipt of the complaint, the ADA Administrator or designee will meet with the complainant to discuss the complaint and the possible resolutions.

4. Within 30 calendar days of the meeting, the ADA Administrator or designee will respond in writing, and where appropriate, in a format accessible to the complainant, such as large print, Braille, or audio tape. The response will explain the position of the County and offer options for substantive resolution of the complaint.

5. If the response does not satisfactorily resolve the issue, the complainant and/or his/her designee may appeal the decision within 15 calendar days after receipt of the response to the Director of the Office of Intergovernmental Affairs and Professional Standards or designee. The request must be submitted in writing.

6. Within 15 calendar days after receipt of the appeal, the Director of the Office of Intergovernmental Affairs and Professional Standards or designee will meet with the complainant to discuss the complaint and possible resolutions.

7. Within 15 calendar days after the meeting, the Director of the Office of Intergovernmental Affairs and Professional Standards or designee will respond in writing, and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint.

This Grievance Procedure shall be construed to protect the substantive rights of interested persons and to assure that the County meets the spirit and guidelines of the Americans with Disabilities Act (ADA).